Legacy Update: Get back online, activate, and install updates on your legacy Windows PC

This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.

• This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:
  • A script for opening a service call and identifying the problem the user is having
  • Information about how to resolve more than 200 common user problems
  • Tools and resources for additional troubleshooting
  Note: The .zip file contains both the print documentation and the Help file.

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	Size
Troubleshooting_Lync_2010_Clients.zip SHA1: 805ec2dfbde3f21b8163f14fe461c00ba60c2989	566 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

• • The file is a Microsoft Word document. Users who do not have Microsoft Word can view this document through the downloadable Word Viewer.
  Note: The .zip file contains both the print documentation and the Help file.

• 1. Click the Download button on this page to start the download, or choose a different language from the drop-down list and click Go.
  2. Do one of the following:
  • To start the installation immediately, click Open or Run this program from its current location.
  • To copy the download to your computer for installation at a later time, click Save or Save this program to disk.