Microsoft Download Center Archive

Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource

  • Published:
  • Version: March2013
  • Product: Office
  • Language: English

This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.

This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:

  • A script for opening a service call and identifying the problem the user is having
  • Information about how to resolve more than 200 common user problems
  • Tools and resources for additional troubleshooting
Note:

The .zip file contains both the print documentation and the Help file.

Files

Status: Live

This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

Files
Troubleshooting_Lync_2010_Clients.zip

    File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

    System Requirements

    Operating Systems: Windows Vista, Windows XP, Windows 7

    • The file is a Microsoft Word document. Users who do not have Microsoft Word can view this document through the downloadable Word Viewer.
    Note:

    The .zip file contains both the print documentation and the Help file.

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