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The Dynamics 365 Email Router is an interface between the Dynamics 365 for Customer Engagement system and one or more Exchange servers or POP3 servers for incoming email, and one or more SMTP or Exchange servers for outgoing email. Email messages come into the Dynamics 365 for Customer Engagement system through the Email Router.

The three main components that can be installed during Email Router Setup are as follows:

• Dynamics 365 Email Router Service
• Dynamics 365 Email Configuration Manager
• Dynamics 365 Email Rule Deployment Wizard

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to April 2023.

Files
CRM9.0-Router-ENU-amd64.exe SHA1: 29e5b78c09ea2272bf55acd4a04adfdd9e725da5 Size: 26.20 MB
CRM9.0-Router-ENU-i386.exe SHA1: c740a7909f91a3af6f00a20070a15dfc1b837220 Size: 24.51 MB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

Exchange Server or POP3 email service
This version works with the following Dynamics 365 for Customer Engagement versions:

• Dynamics 365 for Customer Engagement (online), version 9.0 or later version
• Dynamics 365 for Customer Engagement on-premises, version 9.0

1. To start the download, click Download.
2. Save the download to your computer by clicking Save.
3. To install the Email Router, follow the instructions in Install Email Router and Rule Deployment Wizard.