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The documents published here contain detailed information about how Microsoft Dynamics CRM features work. Additional how it works documents will be published here as they become available. This information is useful for IT professionals, customizers, technical architects, and technical decision makers who plan, design, and customize Microsoft Dynamics CRM.

• • Outlook Synchronization in CRM 2015.pdf. The Outlook Synchronization in Microsoft Dynamics CRM white paper discusses in detail how CRM data synchronization occurs between the central Dynamics CRM database, Outlook, the CRM for Outlook offline database, and the Exchange or POP3-based email server.
  • serversidesyncwithDynamicsCRM.pdf. The Server-side Synchronization in Dynamics CRM and Dynamics CRM Online white paper describes how the server-side process for synchronizing appointments, contacts, tasks, and email messages between Exchange Server and Microsoft Dynamics CRM Server operates.

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	Size
Outlook_Synchronization_in_CRM_2015.pdf SHA1: be534823798be879a0c6a103cea00dee55ba58fd	708 KB
serversidesyncwithDynamicsCRM.pdf SHA1: d596047821b4771a8ece44b2c8f43023f83850bf	840 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

• • Mac OS X, Windows 10, Windows 7, Windows 8, Windows 8.1
  This download works with the following Office applications: Microsoft Office Word or Word reader

• Click the Download link to download this document.