Microsoft Download Center Archive

Microsoft Customer On Demand Diagnostics Tool

  • Published:
  • Version: 1.0
  • Product: Other
  • Language: English

The Microsoft Customer On Demand Diagnostics tool tests connectivity with Domain Name Server (DNS) , ability to access the Internet, and ability of client to communicate with Exchange Online Dedicated client access servers. By downloading Customer On Demand Diagnostics you are hereby consenting to the installation of this program to analyze Microsoft Exchange Service programs on your computer.

The CODD tool is used to address access issues that members of your organization are experiencing when attempting to use Office 365 Dedicated services. The following, for example, represent possible issues that can occur when attempting to access Exchange Online Dedicated:
Outlook Web App (OWA) main page failing to load or unable to interact with the Client Access server that provides OWA access
Mail transport (SMTP related) issues
Outlook client connectivity failures
In addition to interaction with your servers and network equipment, the tests performed by the tool involve interaction with Exchange Online Dedicated. Even though the tests involve the Exchange service, results of several of the tests can be useful for troubleshooting issues involving other Office 365 Dedicated services.
By downloading Customer On Demand Diagnostics you are hereby consenting to the installation of this program to analyze Microsoft Exchange Service programs on your computer, review our Privacy Statement

Files

Status: Live

This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

Files
CustomerOnDemandDiagnostics.zip

    File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

    System Requirements

    Operating Systems: Windows 8.1, Windows 7, Windows 8

    The following minimum version of the Microsoft .NET Framework is required:

    • Microsoft .NET Framework Version 4.5

    Installation Instructions

    To download and execute this program, follow these steps:  

    1. Click the Download button on this page, and then save CustomerOnDemand.zip to your hard disk.
    2. Extract the CustomerOnDemand.zip on your hard disk.
    3. Double-click the customerondemand.exe file on your hard disk to start the application

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