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System Center 2012 Configuration Manager Support Center helps you to gather information about System Center 2012 Configuration Manager clients, so that you can more easily address issues with those clients when working with product support specialists. Configuration Manager Support Center includes a tool that gathers a bundle of log files, and also a tool that is used by product support specialists to examine log files and other client data for in-depth analysis of issues with Configuration Manager clients.

Support Center lets you:

• Create .zip file that contains all of the relevant log files on your Configuration Manager client, which you can send to support personnel.
• View log files, certificates, registry settings, debug dumps, client policies, and more.

Support Center also includes Configuration Manager Support Center Viewer, a tool that support personnel can use to open the bundle of files that you create using Configuration Manager Support Center and Log Viewer, a stand-alone tool used to view and parse log files. Support Center also includes PowerShell cmdlets that can be used to create a remote connection to another Configuration Manager client, to configure the data collection options provided on the Data Collection tab, and to start data collection.

Release History

• 1/8/2015 - Update Release (bug fixes and cache management improvements) version 5.0.7958.1147
• 9/2/2014 - Update Release (Usability fixes for the log viewer) version 5.0.7958.1139
• 5/6/2014 - Initial Release version 5.0.7958.1120

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to January 2019.

Files
cmsupportcenter.msi

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

Other requirements:
• An operating system supported by System Center 2012 R2 Configuration Manager. For a list of supported operating systems, see Supported Configurations for Configuration Manager, but please note that Windows XP clients and Windows Server 2003 clients are not supported. Mobile devices are not supported by Configuration Manager Support Center.
• .NET Framework 4.5.2 is required on the computer where you run Configuration Manager Support Center, Configuration Manager Support Center Viewer, or Support Center Log File Viewer (Log Viewer).

Please uninstall any pre-release versions of Configuration Manager Support Center first.

1. Download cmsupportcenter.msi from the Microsoft Download Center.
2. After the download completes, double-click cmsupportcenter.msi to run the setup wizard.
3. Follow the instructions in the setup wizard to install Configuration Manager Support Center.