Legacy Update: Get back online, activate, and install updates on your legacy Windows PC

This update contains a number of fixes for System Center 2012 SP1 Service Manager

• This update contains a set of bug fixes to the System Center 2012 SP1 Service Manager release. It should be applied to all Service Manager 2012 SP1 server installations. There are two executable files available:
  
  SCSM2012_CU_KB2904726_AMD64_7.5.2905.179.exe
  SCSM2012_CU_KB2904726_i386_7.5.2905.179.exe
  
  Bug fixes included in this update:
  
  1. If the amount of “Manual Activities” displayed in Service Manager Portal exceeds a certain limit, page load times out and does not render properly resulting in a blank page
  2. Improper cleanup of custom related type causes grooming on the EntityChangeLog table to stall causing the table to grow substantially
  3. Service Requests complete unexpectedly due to race condition between workflows
  4. Console crashes when double clicking parent incident link on an extended incident class
  5. PowerShell tasks created via the authoring tool don't run due to incorrect reference to certain assemblies.
  6. Exchange MP gets stuck in pending association post MP Sync Job
  7. Enable Run As Accounts for use with Exchange Connector 3.0 RTM
  8. SQL broker conversations can lead to very large OperationsManager DB size and TempDB size
  9. Service Requests put on hold are incorrectly evaluated as completed
  10. File attachments are not getting properly saved in the database
  11. RunbookMonitorWorkflow cannot handle failed status of runbooks
  12. After SP1 upgrade, new "Service Dependents" entries created for "Business Services" cannot be seen in the console any more
  13. Subsequent activities within a Service Request start to run even though the current activity has not finished yet
  14. Review Activity add reviewer workflow fails to run
  15. Simple lists in self-service portal do not function correctly in SSP after upgrading to SP1
  16. Powershell tasks created via the authoring tool don't run
  17. For users who have both smpt and sip endpoints, Service Manager picks up the Lync “sip” endpoint even when emailing users from the console
  18. After selecting "Service Requests with Service Level Warning", an error occurs about one hour later
  19. After selecting the "Assigned to me" view, a FullAdapter Exception occurs about one hour later
  20. Service Manager console maximized mode fixes
  1. The console when maximized is slow / laggy and constantly has upwards of 30% CPU utilization when running in maximized mode
  2. Context menus in the SM console don’t render where expected and instead show up at the top-right hand corner of the main window
  3. Scroll bars for the work items preview pane do not render when running in full screen mode, and even if they do, they are inactive and cannot be used (the slider refuses to move)
  4. Forms/Wizards don’t always render properly and only have the left navigation pane rendered with the right area blank
  5. When editing / creating Request Offerings User Prompts are not rendered properly
  21. Concurrent PowerShell workflows fail to run, although they show as successful in the Console
  22. An exception is raised in the console when the user attempts to open an already opened attachment from a work item form
  23. The attachment and associated details of the Release Record cannot be retrieved after it is marked as ‘Closed’
  24. Request Offerings form takes a long time to render when creating Service Requests from Request Offerings
  25. Console crashes when attempting to create a Service Request from a template on which the analyst is set using the "Assign to Analyst" task
  26. When creating a Service Request using a request offering that maps user input to a property on an activity, the Service Manager console encounters an error and closes
  27. SM console shows a generic SQL exception instead of the detailed Data Collision exception when running in a non-English environment
  28. The Configuration Manager Connector does not handle updates to DeviceHasSoftwareItemInstalled correctly causing a divergence in the data synchronized between the SM and CM databases
  29. When grooming a call to the p_DataPurging sproc results in an 8623 error with message: The query processor ran out of internal resources and could not produce a query plan
  30. Adding multiple RegEx's to a group definition causes a SQL exception when adding / executing the group

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to August 2020.

File	SHA1 Hash	Size
SCSM2012_CU_KB2904726_AMD64_7.5.2905.179.exe	90e9a87fae16dcc7291f93d29fc6ee34979c6643	63.97 MB
SCSM2012_CU_KB2904726_i386_7.5.2905.179.exe	79e3d2e8902c24ddeb90ae15d8c4922677e9c2a5	63.82 MB

• Other Software: System Center 2012 SP1 Service Manager
  

• Before you update:
  
  1. Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool
  2. Ensure that the DataWarehouse Server has successfully synchronized with the Management Server at least once
  3. Ensure that the update is first installed on Service Manager components in the following order:
  1. DataWarehouse Server
  2. Primary Management Server
  3. Secondary Management Servers
  4. All analyst consoles
  5. Self-Service Portal
  4. It is important to restart all the consoles once the update has been installed
  
  To install this cumulative update, follow these steps:
  
  1. Download the cumulative update to a target folder. This cumulative update contains both the x86 version and the x64 version.
  2. Download the appropriate version for your system.
  3. Open the target folder and right-click the SCSM2012_CU_KB2904726_AMD64_7.5.2905.179.exe file or the SCSM2012_CU_KB2904726_i386_7.5.2905.179.exe file, and then click Run as administrator
  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard
  
  How to verify a successful installation of this cumulative update
  
  1. In Control Panel, open Programs and Features.
  2. Click View installed updates.
  3. The following item is listed: Hotfix for Microsoft System Center 2012 Service Pack 1 - Service Manager (KB2904726)