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This page lists the technical documentation downloads that are available for the Service Manager component of System Center 2012.

• The downloadable files listed on this page contain the product documentation for the Service Manager component of System Center 2012 Service Pack 1 (SP1). The available downloads include:
  
  
  • Complete Technical Documentation for System Center 2012 SP1 - Service Manager, last updated July 15, 2014 (pdf & docx)
  • Administratoring System Center 2012 SP1 - Service Manager, last updated January 18, 2013 (pdf & docx)
  • Authoring for System Center 2012 SP1 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Deploying System Center 2012 SP1 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Disaster Recovery Guide for System Center 2012 SP1 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Operations Guide for System Center 2012 SP1 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Planning for System Center 2012 SP1 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Upgrade Guide for System Center 2012 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Upgrading System Center 2012 – Service Manager to System Center 2012 SP1, last updated January 15, 2013 (pdf & docx)
  • What's New in System Center 2012 SP1 - Service Manager, last updated January 15, 2013 (pdf & docx)
  • Job Aids for System Center 2012 - Service Manager, last updated October 21, 2015
  
  
  This technical documentation is also available in the TechNet Library.
  
  To download the Cmdlet Reference documentation for System Center, see Cmdlet Reference Download for System Center.

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	Size
SC2012_ServiceMgr_Administrator.docx SHA1: 6a738f07b1265e75d1de97ded832802d9e5a2e4f	415 KB
SC2012_ServiceMgr_Administrator.pdf SHA1: ad133b900fb2e4852c62385d7082615ceebba7e3	1.74 MB
SC2012_ServiceMgr_Authoring.docx SHA1: 593cb53de49b7c33b90066710f6fd489d0f04d73	358 KB
SC2012_ServiceMgr_Authoring.pdf SHA1: d74c9d8b830bbc9aedebfcf29ea5aafd6786d412	1.24 MB
SC2012_ServiceMgr_CompleteDocumentation.docx SHA1: e6f8fe5f2e383953062cac57773d1e4b594b4066	2.15 MB
SC2012_ServiceMgr_CompleteDocumentation.pdf SHA1: b7495782bff99050d02bd8aa5abeb00baef5bf41	5.54 MB
SC2012_ServiceMgr_Deployment.docx SHA1: d5e683a8895b117d844aaf12a10944709e8dd887	812 KB
SC2012_ServiceMgr_Deployment.pdf SHA1: 9e46067547b1a95fa1dbf04578b97481c479ff15	1.32 MB
SC2012_ServiceMgr_DisasterRecovery.docx SHA1: 8ea29bef1a551d5929b246500abfb95703bbb1e5	71 KB
SC2012_ServiceMgr_DisasterRecovery.pdf SHA1: 256cc9f8d4f1a4629896d906c4bfec5235e9048e	285 KB
SC2012_ServiceMgr_Operations.docx SHA1: fb7c322c224c7d433a54f22c8602ca713f677322	419 KB
SC2012_ServiceMgr_Operations.pdf SHA1: 1b60db1f0ac5d3f2b3a785e3b4829075e579e31f	1.05 MB
SC2012_ServiceMgr_Planning.docx SHA1: a2b9b3f1555c8189c192a5b11f492844cab5c943	203 KB
SC2012_ServiceMgr_Planning.pdf SHA1: f407383bb66a0944df72f717521b3b3aa61f465e	541 KB
SC2012_ServiceMgr_WhatsNew.docx SHA1: 68999acd0d72829619a19ec202450ef8707e3888	51 KB
SC2012_ServiceMgr_WhatsNew.pdf SHA1: 945c099910f7b9b77629c043522d5a2e7589aa39	218 KB
SM2012R2_Upgrade.docx SHA1: 266d5f192f17de8169e22f100cd4b5f03fb3f105	103 KB
SM2012R2_Upgrade.pdf SHA1: 90cc997ec2d9cacbf9a58a0fedefdad4c69b1352	489 KB
SM_job_aids.zip SHA1: 0051b144442bd3e8efb728da8c76ba577ebcfd0e	9.35 MB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

• • Word Viewer
  • Microsoft Word 2010
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Word 2002
  • Microsoft Word 2000
  • Microsoft Excel (for job aids)
  • Microsoft Visio (for job aids)

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