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The Exchange UM Troubleshooting Tool is a Shell cmdlet that you can use to diagnose configuration errors specific to call answering scenarios and to test whether voice mail is functioning correctly in both on-premises and hybrid UM deployments. You can use this cmdlet in deployments with Microsoft Office Communications Server 2007 R2 or Lync Server 2010 or 2013 or in UM deployments with VoIP gateways or IP PBXs.

This cmdlet emulates calls and runs a series of diagnostic tests that help administrators to identify misconfigurations in telephony equipment, Unified Messaging configuration settings, and connectivity issues between on-premises and hybrid deployments of Exchange 2010 SP1 or later Unified Messaging.

When you run the cmdlet, it states the reason and possible solutions for issues that have been detected. It also outputs general audio quality metrics for diagnosing audio quality issues related to network connectivity such as jitter and average packet loss.

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to April 2023.

Files
MicrosoftExchange2010UMTroubleshootingTool.msi SHA1: 4015511188c96ad246a2210f302c4f1d905caa95 Size: 295 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

The components listed below must be installed on a computer running Windows Vista, Windows 7, Windows 8 or the 64-bit edition of Windows Server 2008 or 2012 prior to installing the Test-ExchangeUMCallFlow cmdlet:

• Microsoft .NET Framework 3.5 Service Pack 1 (SP1) - Microsoft .NET Framework 3.5 Service Pack 1
• Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and Windows Server 2008 x64 updates - Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and Windows Server 2008 x64
• Windows Remote Management (WinRM) 2.0 and Windows PowerShell V2 (Windows6.0-KB968930.msu) - Windows Management Framework
• Unified Communications Managed API 2.0, Core Runtime (64-bit) (UcmaRuntimeWebDownloadX64.msi)

1. Click the Download button on this page to start the download, or choose a different language from the drop-down list and click Go.
2. Do one of the following:

• To start the installation immediately, click Open or Run this program from its current location.
• To copy the download to your computer for installation at a later time, click Save or Save this program to disk.