Microsoft Download Center Archive

Microsoft Lync 2010 RGS Training

  • Published:
  • Version: 1.0
  • Category: Document
  • Language: English

Learn how to use Microsoft Lync 2010 RGS features and functionality.

  • This training course covers the following Microsoft Lync 2010 RGS features:
    • Understanding Response Groups
    • Getting to Know Types of Agent Groups
    • Using the Anonymization Feature
    • Signing in and Accepting a Call
    • Navigating the Conversation Window During a Call
    • Learn how Lync 2010 Users interact with Response Groups


Status: Live

This download is still available on The downloads below will come directly from the Microsoft Download Center.

Microsoft Lync 2010 RGS Training.ppt
SHA1: 78560def5b401bf974e92644bb1447d5a846b7d5
593 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

System Requirements

Operating Systems: Windows 7, Windows Vista, Windows XP

  • Microsoft PowerPoint 97-2003; Microsoft PowerPoint 2010

Installation Instructions

  • To install this download, save the file to a directory on your computer. After you save the file, open the presentation as you typically would. To remove this download, delete the file from the directory where you saved it.