Microsoft Download Center Archive

Microsoft Lync 2010 RGS Training

  • Published:
  • Version: 1.0
  • Category: Document
  • Language: English

Learn how to use Microsoft Lync 2010 RGS features and functionality.

  • This training course covers the following Microsoft Lync 2010 RGS features:
    • Understanding Response Groups
    • Getting to Know Types of Agent Groups
    • Using the Anonymization Feature
    • Signing in and Accepting a Call
    • Navigating the Conversation Window During a Call
    • Learn how Lync 2010 Users interact with Response Groups


Status: Live

This download is still available on The downloads below will come directly from the Microsoft Download Center.

FileSHA1 HashSize
Microsoft Lync 2010 RGS Training.ppt78560def5b401bf974e92644bb1447d5a846b7d5593 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

System Requirements

Operating Systems: Windows 7, Windows Vista, Windows XP

  • Microsoft PowerPoint 97-2003; Microsoft PowerPoint 2010

Installation Instructions

  • To install this download, save the file to a directory on your computer. After you save the file, open the presentation as you typically would. To remove this download, delete the file from the directory where you saved it.