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This page includes links to the Field Service documentation resources for Microsoft Dynamics GP.

• You can use this page to download the following documentation components:
  
  • Field Service - Contract Administration (ContractAdministration.pdf or ContractAdministration.xps): Explains how to set up, enter, and maintain quote and contract documents. Also includes transaction entry and posting information, and explains how Contract Administration can be integrated with Service Call Management, Sales Order Processing, and General Ledger.
  • Field Service - Depot Management (DepotManagement.pdf or DepotManagement.xps): Explains how to enter work orders, schedule and track activities within your internal repair depot, and keep track of the usage of parts and labor in the repair process. Also describes how Depot Management can be integrated with Returns Management and General Ledger.
  • Field Service - Preventive Maintenance (PreventiveMaintenance.pdf or PreventiveMaintenance.xps): Explains how to use Preventive Maintenance with Service Call Management to automatically generate service calls and requests for preventive maintenance work.
  • Field Service - Returns Management (ReturnsManagement.pdf or ReturnsManagement.xps): Explains how to set up, enter, and maintain return materials authorization and return to vendor documents. Also describes how Returns Management can be integrated with Service Call Management and Sales Order Processing.
  • Field Service - Service Call Management (ServiceCallManagement.pdf or ServiceCallManagement.pdf): Explains how to set up Service Call Management, enter customer service requests, dispatch technicians, bill customers for time and materials, and manage parts, labor, and miscellaneous charges. Also describes how Service Call Management can be integrated with Contract Administration, Preventive Maintenance, and Returns Management.

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	Size
ContractAdministration.pdf SHA1: 68fdaa116445a64cc7a7c33f6e89c13386e70e98	839 KB
ContractAdministration.xps SHA1: 6a1de5be6e0196238d194186aa8736d05f8542a6	1.24 MB
DepotManagement.pdf SHA1: 022db6040c22ddf33a70d4257813330f94613151	533 KB
DepotManagement.xps SHA1: 40721a77d6c7faeeeed74161bca0e0c404e3b9c3	665 KB
PreventiveMaintenance.pdf SHA1: 48159fbdb8cbb3659175024ad6ac205095aea840	343 KB
PreventiveMaintenance.xps SHA1: 84c6a9572ad150da56fa51120974e9cd60a35329	437 KB
ReturnsManagement.pdf SHA1: cd586684bc1d7c3b36753cd51c0244390966dcd0	800 KB
ReturnsManagement.xps SHA1: 72a87341ff8c23ecd67426b4b64bb91e3a7e496c	1.11 MB
ServiceCallManagement.pdf SHA1: 11d9ba33b283736458c26cbc2f2db3cd886c0312	1.26 MB
ServiceCallManagement.xps SHA1: b05259167b85fa2fe416d1ac5e0f003c823f9146	1.87 MB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

This download includes .xps files. XPS was a Microsoft document format intended to replace PDF. To view these files, you may need to install the XPS Essentials Pack.

• • To view the PDF file, you will need a PDF reader, such as the free Adobe Reader.

• 1. Click Download to download the manuals in PDF or XPS file format.
  2. Save the files to your computer. When prompted for a location for the files, save them to the Documentation folder in your Microsoft Dynamics GP 2010 folder. By default, this is C:\Program Files\Microsoft Dynamics\GP2010\Documentation.
  3. If you’re asked if you want to overwrite the existing files, click Yes.
  4. Repeat these steps on each computer where you want to install the manuals, or save the files to a shared folder where other others can access them.