Legacy Update: Get back online, activate, and install updates on your legacy Windows PC

The System Center Service Manager Authoring Tool is a tool for customization and extension of the builtin functionality in System Center Service Manager. This release supports modifying existing Process Management Packs and creating new Management Packs that define extensions to the Service Manager database for tracking additional information, customizations of forms or new forms, and new workflows. This release is available in 10 languages.

Feature Summary: This release is compatible with Service Manager 2010 RTM or International with Cumulative Update 3 – KB2390520. It contains the final set of features for this version, including

• Form customization, supporting an extended library of controls
• Creating new simple forms to support custom classes
• Class editor for creating and extending classes and relationships in the CMDB
• Creation of workflows with detailed trigger criteria and extensible library of actions
• Management Pack support including sealing
• Class Browser and Form Browser to easily locate classes and forms regardless of Management Pack.

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to April 2019.

No files found

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

This release is compatible with Service Manager 2010 RTM and Internation releases, with Cumulative Update 3 – KB2390520. Please see the Authoring Guide document available with this release for detailed system requirements.

1. Download the self-extracing package and save onto disk.
2. Double-click the executable to extract the content.
3. Then, follow the instructions in the Authoring Guide available at http://technet.microsoft.com/en-us/library/ff597545.aspx for further installation instructions for the tool.
4. Please see release notes for this release at http://technet.microsoft.com/en-us/library/ff848708.aspx

Note that this release of the Authoring Tool requires installation of the Cumulative Update 3 for System Center Service Manager 2010 (KB2390520) on the server.