Microsoft Download Center Archive

Unified Routing Migration Application

  • Published:
  • Version: 2.0
  • Category: business-solutions
  • Language: English

Tool for migrating workstreams created in the Omnichannel Administration app to the Omnichannel admin center app

Use the tool for migrating workstreams created in the Omnichannel Administration app to enable them for unified routing. See the Migrateworkstreams.pdf for instructions.

Files

Status: Live

This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

System Requirements

Operating Systems: Windows 10

Omnichannel for Customer Service released in 2021 release wave 1.

Installation Instructions

Extract the contents of the UnifiedRoutingMigrationApp.zip file into a folder and see the PDF file titled Migrateworkstreams.pdf for information on using the migration tool.

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