Legacy Update: Get back online, activate, and install updates on your legacy Windows PC

Updated Help files for Microsoft Dynamics CRM 4.0 (On-Premise Edition), Help version 4.2. All supported languages are included. This update is not required for customers who are using Microsoft Dynamics CRM 2011.

• Important: This update is not required for customers who are using Microsoft Dynamics CRM 2011.
  
  The Microsoft Dynamics CRM documentation team has updated the Help for Microsoft Dynamics CRM 4.0 based on feedback from customers and partners. In this update, you will find expanded information and clarifications in many topics, as well as bug fixes and new topics to support late-breaking product features. This update includes Help for all supported languages.
  
  Note: This update is not available for Microsoft Dynamics CRM 4.0 Service Provider Edition, and is not necessary for Microsoft Dynamics CRM Online.
  
  There are five download options:
  1. Microsoft Dynamics CRM 4.0 server update for 32-bit systems
  2. Microsoft Dynamics CRM 4.0 server update for 64-bit systems
  3. Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook with Offline Access update
  4. Microsoft Dynamics CRM 4.0 Language Pack updates for 32-bit systems (applies to both server and client components)
  5. Microsoft Dynamics CRM 4.0 Language Pack updates for 64-bit systems

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to August 2020.

File	SHA1 Hash	Size
CRMv4.0-KB955921-amd64-MUI-INTL.exe	e820dae9caad140d094b4b35fbbeaff379504ed0	19.45 MB
CRMv4.0-KB955921-amd64-Server-INTL.exe	1c66860368f39ac9c4d4b12ca329bd62f73266d8	19.45 MB
CRMv4.0-KB955921-i386-Client-INTL.exe	5e7638c0b93b36a89e3a0fc01ab503a6b17f0fe8	19.44 MB
CRMv4.0-KB955921-i386-MUI-INTL.exe	ab1668b8a4051a7a8b2d80f47b806c6390a5be8b	33.08 MB
CRMv4.0-KB955921-i386-Server-INTL.exe	0eecd66bd991fdb1eacd37f0fd81ff7f35c227b0	19.44 MB

• • CRM_Server_KB955921_i386_INTL.exe: Microsoft Dynamics CRM 4.0 server (32-bit) for English or all supported international languages
  
  
  • CRM_Server_KB955921_amd64_INTL.exe: Microsoft Dynamics CRM 4.0 server (64-bit) for English or all supported international languages
  
  
  • CRM_Client_KB955921_i386_INTL.exe: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook with Offline Access for English or all supported international languages
  
  
  • CRM_MUI_KB955921_i386_INTL.exe: Microsoft Dynamics CRM 4.0 Language Pack (32-bit) for all supported languages
  • CRM_MUI_KB955921_amd64_INTL.exe: Microsoft Dynamics CRM 4.0 Language Pack (64-bit) for all supported languages

• Notes:
  • The server and Language Pack versions of this update must be installed by a user who is a member of the local administrator's group on the Microsoft Dynamics CRM server.
  • The version of this update for Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access must be installed by a user who is a member of the local administrator's group on the computer.
  • You do not have to install this update on a computer that is running Microsoft Dynamics CRM for Microsoft Office (without offline access). This is because Microsoft Dynamics CRM for Microsoft Office Outlook uses the Help files on the Microsoft Dynamics CRM 4.0 server.
  • If you have installed Microsoft Dynamics CRM 4.0 Language Packs on the computer for which you want to update Help, you must run both the Help update installer for the server or client as well as the update installer for the Language Packs.
  • The Language Pack installer detects and automatically updates Help for all additional languages, and only needs to be run once on each computer.
  
  
  Update the help files on a server running Microsoft Dynamics CRM 4.0 or for Microsoft Dynamics CRM for Outlook with Offline Access
  1. Select the appropriate download for the computer you are installing the update to.
  2. Each download file is a self-extracting file. To extract the files, double-click the file name.
  3. Follow the instructions in the Setup wizard that starts when you double-click the file.
  
  
  Uninstall the update from a server running Microsoft Dynamics CRM 4.0 or from Microsoft Dynamics CRM for Outlook with Offline Access
  1. In Control Panel, open Add or Remove Programs.
  2. Make sure the Show Updates box is selected.
  3. Select the update for Microsoft Dynamics CRM (KB955921), and then click Remove.