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Service Manager 2016 Self Service Portal upgrade fix

• This patch is required for inplace upgrade to Self Service Portal in System Center 2016 - Service Manager, when System Center 2012 R2 - Service Manager HTML based Self Service Portal (Update Rollup 8) is installed on the same machine as Service Manager management server.

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	Size
SM2016SSP_UpgradeFix_20160601.EXE SHA1: 4b4ad4c92f306763c14971f2b134dc4e0a77ab72	114 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

• System Center 2012 R2 - Service Manager HTML based Self Service Portal (Update Rollup 8) installed on the same machine as Service Manager management server.

• • Steps for upgrading the HTML5-based Self Service Portal from Service Manager 2012 R2, which is installed on same computer as the Service Manager secondary management server
    1. Do not uninstall the Self Service Portal or Management Server, attempting uninstallation might create an unstable state
    2. Download and install the patch "SM2016SSP_UpgradeFix_20160601.exe" on the server where the 2012 R2 Self Service Portal is installed.
    3. Upgrade both primary and secondary Management Servers from Service Manager 2012 R2 to Service Manager 2016.
    4. Self Service Portal will also get upgraded along with the secondary management server.
  • Upgrading the HTML5-based Self Service Portal from Service Manager 2012 R2, which is installed on same computer as the Service Manager primary management server
    Installing the Self Service portal on the same computer as the primary management server is not recommended. However, in the event that you are using this combination, then use the following steps to upgrade to Service Manager 2016.
    
    
    1. Do not uninstall the Self Service Portal or Management Server, attempting uninstallation might create an unstable state
    2. Download and install the patch "SM2016SSP_UpgradeFix_20160601.exe" on the server where the 2012 R2 Self Service Portal is installed.
    3. Upgrade the primary Management Server from Service Manager 2012 R2 to Service Manager 2016.
    4. Self Service Portal will also get upgraded along with the primary management server.