Legacy Update: Get back online, activate, and install updates on your legacy Windows PC

This update contains a number of fixes for System Center 2012 R2 Service Manager

• [Update]
  Note: Update Rollup 9 for Service Manager 2012 R2 is now available for download, you can get it from here - http://aka.ms/smr2ur9
  
  The Service Manager update rollups are cumulative, UR9 contains new updates in addition to all the payload which was shipped in UR7,UR6, UR5, UR4, UR3, and UR2. You can directly patch SM 2012 R2 deployment with UR9 to get all the fixes together.Please be aware that UR9 release does not contain the payload of Update Rollup 8 (https://support.microsoft.com/kb/3124091), because UR8 contains the new HTML based Self Service Portal and requires separate installation.
  
  Hence, now we are removing the Update Rollup 4 files from this Download Center page and those files will be available for on-demand in special cases only. Feel free to reach us at [email protected] in case of any queries or concerns.
  ----------------------------
  
  This update contains a set of bug fixes to the System Center 2012 R2 Service Manager release. It should be applied to all Service Manager 2012 R2 server installations.
  There are two executable files available:
  SCSM2012R2_CU_KB2989601_AMD64_7.5.3079.236.exe
  SCSM2012R2_CU_KB2989601_i386_7.5.3079.236.exe
  
  Bug fixes included in this update:
  1. ObjectGUID (MT_Microsoft$AD$UserBase) is retained correctly when Users imported into Service Manager using the Active Directory (AD) connector with Group Expansion check enabled. The changes will take effect the next time the workflow runs.
  2. The Folder and View links on the central pane of the 'Work Items' item of the console, appear correctly when the DataWarehouse Management Server is connected.
  3. Changes to DisplayName field are replicated correctly, when the title of a Manual Activity is updated.
  4. Request Offering wizard displays the runbook input parameters only (instead of all the properties) for Service Management Automation (SMA) runbooks.
  5. Saving a Template containing a Configuration item with an enumeration property that no longer exists works without errors.
  6. The default value for Data warehouse transform jobs have been increased to 180 minutes , up from 60. This value can be configured.
  7. Service Requests incorrectly entered the "Completed" status on rare occasions. This issue has been addressed.
  8. Creating a new SLA Calendar does not cause an error message to be displayed when the local timezone on the computer is custom.
  9. Console does not freeze after applying changes to an existing Knowledge Article.

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	Size
Readme - UR9 now available.docx SHA1: b979e578a5b69bbb272f78b99f92bd8d2ade6767	11 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

• System Center 2012 R2 Service Manager

• Before you update:
  1. Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool
  2. Ensure that the Data Warehouse Server has successfully synchronized with the Management Server at least once
  3. Ensure that the update is first installed on Service Manager components in the following order:
     1. DataWarehouse Server
     2. Primary Management Server
     3. Secondary Management Servers
     4. All Analyst consoles
     5. Self-Service Portal
  4. It is important to restart all the consoles once the update has been installed
  
  To install this cumulative update, follow these steps:
  1. Download the cumulative update to a target folder. This cumulative update contains both the x86 version and the x64 version. Download the appropriate version for your system.
  2. Open the target folder and right-click the SCSM2012R2_CU_KB2989601_AMD64_7.5.3079.236.exe file or the SCSM2012R2_CU_KB2989601_i386_7.5.3079.236.exe file, and then click Run as administrator
  3. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard
  
  How to verify a successful installation of this cumulative update
  1. In Control Panel, open Programs and Features.
  2. Click View installed updates.
  3. The following item is listed: Hotfix for Microsoft System Center Service 2012 R2 Service Manager (KB2989601)
  
  Steps to be followed post application of the UR to resynchronize SCOM (Operations Manager) mount points data:
  1. Disable all the OM CI Connector(s) in SM console
  2. In Windows PowerShell, check the current execution policy by executing "Get-ExecutionPolicy"
  3. If the current execution policy is Restricted then set to Remotesigned by executing "Set-ExecutionPolicy –force RemoteSigned"
  4. Find the PowerShell script "OMCIConnector_SyncMetadata_UpdateTimestamp.ps1" in your System Center 2012 R2 installation directory. You should get this file under "Microsoft System Center 2012 R2\Service Manager\PowerShell".
  5. Execute "PowerShell .\OMCIConnector_SyncMetadata_UpdateTimestamp.ps1" from Primary Management server
  6. Change the execution policy back to the value that you noted in step 2
  7. Enable and Synchronize the relevant OM CI Connector(s)
  8. All the Mount Points data should be populated in SCSM
  
  　Steps to be followed post application of the UR to configure the timeout period for DataWarehouse Transform jobs:
  With this Update Rollup, the timeout for DataWarehouse Transform jobs is now configurable with the Windows registry. Also now the default timeout has increased to 3 hours (180 minutes).
  
  To override this, create
  1. Key is under "SOFTWARE\Microsoft\System Center\2010\Common\DAL" and the name should be "SqlCommandTimeout" of type DWORD
  2. The value is in seconds and can vary from 0 up to the max integer value, which is 2,147,483,647.