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![]() | Microsoft Dynamics AX 2009 White Paper: Customer Returns |
Microsoft Dynamics AX 2009 introduces a dedicated module for handling customer returns. Built on the sales order framework, the return order module allows for handling customer returns in a controlled and efficient manner.
- Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:
- Supported processes and scenarios
- Important variations to scenarios
- Effect on inventory costing and on-hand
- Setup and configuration of the return order module
- Reporting and statistics
Files
![]() | Status: LiveThis download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center. |
File | Size |
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![]() SHA1: 352a4e1ec09a936c709ec7b75027d3071493a3c3 | 1.16 MB |
File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.
System Requirements
Operating Systems: Windows 7, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP
- To view the PDF file, you will need a PDF reader, such as the free Adobe Reader.
- For information about the system requirements for Microsoft Dynamics AX 2009, see System requirements for Microsoft Dynamics AX 2009.
Installation Instructions
- Click Download to download the file in PDF format.
- Save the file to your computer.
- Repeat these steps on each computer where you want to install the file, or save the file to a shared folder where other others can access it.