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Microsoft Dynamics AX 2009 introduces a dedicated module for handling customer returns. Built on the sales order framework, the return order module allows for handling customer returns in a controlled and efficient manner.

• Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:
  • Supported processes and scenarios
  • Important variations to scenarios
  • Effect on inventory costing and on-hand
  • Setup and configuration of the return order module
  • Reporting and statistics

Files

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File	Size
Customer_Returns_in_Microsoft_Dynamics_AX_2009.pdf SHA1: 352a4e1ec09a936c709ec7b75027d3071493a3c3	1.16 MB

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  • For information about the system requirements for Microsoft Dynamics AX 2009, see System requirements for Microsoft Dynamics AX 2009.

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