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Microsoft Dynamics AX 2009 White Paper: Customer Returns

  • Published:
  • Version: 2009
  • Category: Document
  • Language: English

Microsoft Dynamics AX 2009 introduces a dedicated module for handling customer returns. Built on the sales order framework, the return order module allows for handling customer returns in a controlled and efficient manner.

  • Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:
    • Supported processes and scenarios
    • Important variations to scenarios
    • Effect on inventory costing and on-hand
    • Setup and configuration of the return order module
    • Reporting and statistics

Files

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FileSize
Customer_Returns_in_Microsoft_Dynamics_AX_2009.pdf
SHA1: 352a4e1ec09a936c709ec7b75027d3071493a3c3
1.16 MB

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System Requirements

Operating Systems: Windows 7, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

Installation Instructions

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