Legacy Update: Get back online, activate, and install updates on your legacy Windows PC

This download contains articles to help sales, marketing, and customer service users learn to use Microsoft Dynamics CRM. It also includes articles to help system administrators and customizers configure and maintain the system.

The information in these articles is specific to the 3.0 version of Microsoft Dynamics CRM. If you are looking for information about the 4.0, 2011, or Online versions of Microsoft Dynamics CRM, see the Microsoft Dynamics CRM Resource Center.

The following articles are included in this download for sales, marketing, and customer service users:

• 2 ways to see combined account and order data
• 4 ways to put campaign responses to work for you
• 5 ways to import data
• Campaigns from start to finish
• Create a price list to use for a free sample
• Create a price list to use for a sales promotion
• Create a report in 15 minutes or less
• CRM Data – Microsoft Dynamics CRM Laptop Client
• Email Marketing Campaign Software – Email Campaigns and Microsoft Dynamics CRM
• Fax with Microsoft Dynamics CRM
• Follow a campaign response through the marketing process
• Follow a lead from creation through closure
• Import your Outlook contacts into Microsoft Dynamics CRM 3.0
• Keep customers coming back with follow up services
• Create mailing labels
• Manually remove Microsoft Dynamics CRM 3.0 laptop client for Outlook
• Organize your data with subject trees
• Plan a sales trip in 20 minutes
• Reward your customers with quantity discounts
• Save time when you import leads, contacts, and accounts
• Save time with a library of campaign templates
• Send birthday greetings to your customers
• Set your email messages apart with a signature
• Speed data entry by setting default values
• Take advantage of email communication methods in Microsoft Dynamics CRM
• Update service calendars in Microsoft Dynamics CRM 3.0
• Using Microsoft Dynamics CRM 3.0 to price products

The following articles are included in this download for system administrators and customizers:

• 3 steps to control the Form Assistant Pane
• Configuring Microsoft Dynamics CRM
• Connect a new entity to an existing entity by using a lookup field
• Create a Microsoft Dynamics CRM dashboard with SharePoint Portal Server
• Design considerations for business units
• Display a SharePoint document library in a Microsoft Dynamics CRM 3.0 form
• Failover is not supported in a Microsoft SQL Server Reporting Services cluster environment
• How to switch your Reporting Services server
• Install Microsoft Dynamics CRM 3.0 Server on multiple servers
• Install Microsoft Dynamics CRM 3.0 Server using a Microsoft Exchange Server cluster environment
• Install Microsoft Dynamics CRM 3.0 Server using a Microsoft SQL Server cluster environment
• Tailor activities to match your users’ tasks
• Troubleshooting bulk import issues in Microsoft Dynamics CRM 3.0
• Troubleshooting data entry in Microsoft Dynamics CRM 3.0
• Troubleshooting email in Microsoft Dynamics CRM 3.0
• Troubleshooting general issues in Microsoft Dynamics CRM 3.0
• Troubleshooting Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
• Troubleshooting reporting in Microsoft Dynamics CRM 3.0
• Troubleshooting system administration in Microsoft Dynamics CRM 3.0
• Use the List Web Part for Microsoft Dynamics CRM 3.0

Files

Status: Deleted This download is no longer available on microsoft.com. The downloads below are archives provided by the Internet Archive Wayback Machine from the Microsoft Download Center prior to January 2013.

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File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

Supported operating systems: Windows 7, Windows Server 2003, Windows Server 2008

1. Click Download to download the compressed (.zip) file.

2. Save the file to your computer.

3. Extract the individual Word documents.