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Response Point 10 Ways to Optimize Speech Recognition Quick Tips Guide |
10 Ways to Optimize Speech Recognition Quick Tips Guide
The Automated Receptionist is the automated voice that handles calls—either by guiding external callers through phone-system options, or by carrying out voice commands that internal callers request after pressing the blue Response Point button. Response Point’s interactive-voice recognition (IVR) system allows people and the Automated Receptionist to engage in a conversation. Similar to social etiquette, there are a few guiding principles when dealing with the automated voice that can help create a better user experience when applied. Follow the 10 tips in this guide to ensure that the conversations your customers and employees have with the Automated Receptionist go more smoothly.
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Operating Systems: Windows Server 2003, Windows Vista, Windows Server 2008, Windows XP
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