Microsoft Download Center Archive

System Center Service Manager 2010 SP1 Product Documentation

  • Published:
  • Version: 2.0
  • Category: Document
  • Language: English

Product documentation for System Center Service Manager 2010 SP1.

  • This download contains product documentation for System Center Service Manager 2010 SP1.

    System Center Service Manager 2010 SP1 provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.


Status: Live

This download is still available on The downloads below will come directly from the Microsoft Download Center.

FileSHA1 HashSize
SM_AdminGuide.docxba5b06019569d58452608f430b74af48a8033674221 KB
SM_AuthoringGuide.docxae23c8ac5180f66df93cfb8a31be5f742a179f17425 KB
SM_DeploymentGuide.docx4b017f00fd7fd5711c766ade2b424b881cbe8c11390 KB
SM_DisasterRecoveryGuide.docx31af398bc8f596cba9dd0ff28c32539fabbeb9dd75 KB
SM_job_aids.zipe3ad09d72ac13ed95d338d62dd6fd91082d28d148.82 MB
SM_OperationsGuide.docx8efc9bcf1d5f66bb087160b0fb08eda10794d14b108 KB
SM_PlanningGuide.docx988aaa05a125c7ac54d4cef5ec623994d7ce7568162 KB
SM_UpgradeSP1.docx1b0594da3e5e8339f1543bfacb6203dc0e157c0e109 KB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

System Requirements

Operating Systems: Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows Vista

  • Microsoft Word or Word Viewer, Microsoft Excel (for job aids), Microsoft Visio (for job aids)

Installation Instructions

    1. Click the Download button to start the download.
    2. Do one of the following:
      • To start the installation immediately, click Open.
      • To copy the download to your computer for installation at a later time, click Save.
      • To cancel the installation, click Cancel.