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Download the Package Deployer, Packages, and PowerShell Script for Omnichannel for Customer Service on Unified Service Desk.

• Unified Service Desk -Omnichannel for Customer Service package provides solutions to use omnichannel with Unified Service Desk in the specified Microsoft Dynamics 365 for Customer Engagement organization.The download contains the setup for the following:
  • Microsoft Dynamics CRM Package Deployer
  • Unified Service Desk - Omnichannel for Customer Service packages
  • AddRecommendedIESettings
  • CleanUpIESettings

Files

Status: Live This download is still available on microsoft.com. The downloads below will come directly from the Microsoft Download Center.

File	SHA1 Hash	Size
AddRecommendedIESettings.ps1	8620a4863827983031c5368884f3c1dca46a5ed8	9 KB
CleanUpIESettings.ps1	49d8192fe575653035b61db6383de37105344471	9 KB
OmnichannelUnifiedServiceDeskPackageDeployer.zip	1858e1e34d731c7181b946ff1183949a102169d1	19.65 MB

File sizes and hashes are retrieved from the Wayback Machine’s indexes. They may not match the latest versions of files hosted on Microsoft servers.

• Unified Service Desk - Omnichannel for Customer Service requires an instance of Microsoft Dynamics 365 for Customer Engagement apps (online) and Unified Service Desk client application.For detailed information about the minimum system requirements for installing the Unified Service Desk client application and deploying the sample packages,, see Pre-requisites and system requirements of Omnichannel for Customer Service.

• 1. To start the download, select Download.
  2. Choose the file that you want to download, and select Next.
  3. You'll be prompted to run or save the file. Select Save to save the file to your computer.
  • If you downloaded the Unified Service Desk package archive file, extract the contents of the package. Next, run the PackageDeployer.exe file in the extracted folder to select and deploy a Unified Service Desk package.
  • If you downloaded the AddRecommendedIESettings file, execute the file to set up Unified Service Desk recommended settings for Internet Explorer.
  • If you downloaded the CleanUpIESettings file, execute the file to disable Unified Service Desk recommended settings for Internet Explorer.
  
  For more information, see Deploy Unified Service Desk - Omnichannel for Customer Service package and Set up Unified Service Desk recommended settings for Internet Explorer.