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Microsoft Lync 2010 Adoption and Training Kit: Determining Net User Satisfaction

  • Published:
  • Version: 1.0
  • Category: Document
  • Language: English

This zipped file contains sample resources for determining net user satisfaction, or NSAT during rollout and adoption of Microsoft Lync 2010.

  • This set of resources describes how the Microsoft IT department evaluated users' acceptance of new technology by using a standardized measure called net user satisfaction, or NSAT.


Status: Live

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FileSHA1 HashSize
Determining_Net_User_Satisfaction.zip0bff160ec92803fc055634176f452fe86a34af8e212 KB

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System Requirements

Operating Systems: Windows 7, Windows Vista, Windows XP

  • Microsoft Word 2010; Microsoft Office Word 2007; Microsoft Office Word 2003; Microsoft Office Word 2002; Microsoft Excel 2010; Microsoft Office Excel 2007; Microsoft Office Excel 2003; Microsoft Office Excel 2002

Installation Instructions

  • To install the download, save the zipped file to a directory on your computer. After you save it, unzip it by right-clicking the file name, selecting Extract All, selecting a destination where you want the extracted files to reside, and then clicking Extract. To remove the download, delete the file from directory where you saved it.