Microsoft Download Center Archive

Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability

  • Published:
  • Version: 1
  • Category: Document
  • Language: English

Content current as of November 2010. Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 250 percent by enabling employees to save more than $218 million annually.

Content current as of November 2010. The following content may no longer reflect Microsoft’s current position or infrastructure. This content should be viewed as reference documentation only, to inform IT business decisions within your own company or organization.

Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 240 percent by enabling employees to save more than $212 million annually. The outcome and continued use of the analysis methodology justify further investments in UC technology.

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Operating Systems: Windows Server 2008

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